
To whom it may concern,
My name is Brett Farrey and I’m a bass player from Madison, Wisconsin.
I’ve been playing bass since 1987 and I’ve been using SWR gear for about 10
years. I’ve been playing SWR for a multitude of reasons, but mainly
because it gave me the sound I was looking for, it was very reliable,
and had a great reputation.
I currently own a SWR SM900, Goliath 4×10, a Big Ben, and a Super
Redhead, which were all purchased just months before Fender took them
over. My first problem with my gear has been with the 4×10 cabinet.
I’ve had to replace different speakers in that cabinet six times, and
it currently looks like I need all four of them to be replaced. The
two speakers in my Redhead actually need to be replaced too. I’ve
been told that slapping the bass actually dents the speakers, which
was never a problem with previous cabinets I’ve owned. I’ve had no
problems with the Big Ben.
Also, a few years back, the SM900 died on me. A local music store sent
it off to a service center in Milwaukee, WI to have it serviced. It
took about 6-9 months to get fixed, and then when I got it back it was
missing over 20 screws in the chassis. I contacted SWR to try and
purchase replacement screws, and they told me to contact the service
center that did the work, and then the service center told me to call
some parts store. The parts store sent me some screws, but they were
the wrong screws. I never did get the screws.
A few months ago, I talked to a couple of local bass players that I
have great respect for and have been playing SWR gear for many years.
I was surprised to find out they were both upset with SWR, mostly with
the customer service since Fender took them over, and one of them had
already sold his SM900 and Goliath 6×10 for a new Aguilar DB750 and
4×12 cabinet. I guess my point is, I don’t think my case is an
isolated incident.
Anyway, I’m not writing this email in any attempt to have SWR fix a
wrong, but rather make SWR aware of issues that are happening.
Unfortunately, it looks like I’ll be selling all of my SWR gear and
going with another brand. I wish you and SWR the best of luck.
Thanks,
Brett
I sent this letter on January 26th, and I’ve never gotten a response. In the meantime, I’ve sold all of my SWR gear and have more or less written SWR off as having awful customer service and below-average product. I just bought the new Thunderfunk 750, which absolutely destroys the SM900, and I’m shopping around for cabinets. SWR is history.